Customer Service Representative

Company: USinfoSearch
Location: Columbus
Posted on: February 16, 2025

Job Description:

Customer Service Representative Job Summary
Salary: $45,000 plus commission.
We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Customer Service Representative Duties and Responsibilities

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• Listen, document, and help resolve conflicts with customers
  
• Answer questions or handle complaints from customers
  
• Field phone calls, emails, and chat requests
  
• Provide information to customers about order status and product queries
  
• Process customer orders/changes/returns according to established department policies and procedures
  
• Work closely with the credit department to resolve disputed credit items
  
  Customer Service Representative Requirements and Qualifications
  
  • 
    
  • High school diploma or equivalent
    
  • Customer service experience a plus
    
  • Experience with corporate phone systems or switchboard preferred
    
  • Flexible schedule
    
    Click "apply" on this job posting to submit resume by email.
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Keywords: USinfoSearch, Columbus , Customer Service Representative, Hospitality & Tourism , Columbus, Ohio