Customer Service Representative

Company: The Waterworks, LLC
Location: Columbus
Posted on: February 20, 2025

Job Description:

Customer Service position in small call center environment.Do you have Mad Customer Service Skills? Join the Midwest's largest growing home services company, Watermark Home Services! This is a great place to learn and grow. We are looking for a Customer Service Representative who takes the initiative, is flexible and collaborative, and who creatively problem solves for our customers.What you'll do each day:You'll be the first impression of the company, the friendly voice on the phone saving the day for the customer with a plumbing, drain or HVAC issues.You'll be a great listener, so you know just how to take care of the customer's needs.You'll be efficient while scheduling a service call that suits the customer's schedule.You'll be accurate at data entry, making sure all the notes entered into the system for the Technician who will be dispatched for the repair, so he knows just what to do.Schedule:This position is located in our Columbus office and is required to be in-office. The hours for this position are Tuesday - Friday 10:00 am - 6:30 pm, Saturday 8:30 am - 5:00 pm.Benefits you'll enjoy:Employment with The Waterworks comes with great perks! Major health benefits are available on the first of the month following your first day of employment. Paid Time Off, paid holidays, and the company matching 401(k) kick in immediately upon hire! Here's just some of what you'll receive in our generous benefit offering:Health Insurance (100% company-paid employee medical premiums)Dental, and Vision InsuranceCompany funded Health Reimbursement AccountCompany provided Life and AD&D InsuranceCompany provided Disability Insurance401(k) with company matchEmployee Assistance ProgramPaid Time Off - Earn two weeks during first year of employment!Paid HolidaysEOE/AAP/M/F/V/D/SOMinimum 1 year in customer serviceCall center environment experienceExperience in handling high volume inbound callsExcellent keyboarding skillsService Titan experience is a plusMUST be able to work Saturdays Must be able to pass pre-employment screening including a background check and drug screening. Compensation details: 18-20 Hourly WagePI3445ac89faf5-25660-36974366

Keywords: The Waterworks, LLC, Columbus , Customer Service Representative, Sales , Columbus, Ohio