Front Desk Clerk

Company: Hampton Inn and Suites Columbus Downtown
Location: Columbus
Posted on: April 1, 2025

Job Description:

Job Posting: Front Desk Clerk at Hampton Inn and Suites Columbus DowntownJoin our team at Hampton Inn and Suites Columbus Downtown as a Front Desk Clerk! We are seeking a dedicated individual to fill the 3-11pm shift, offering an opportunity to work in a dynamic environment and ensure exceptional guest experiences.Position Details:Location: Columbus DowntownSalary: $16-17/hourShift: 3-11pm, Full-timeBenefits: Begin 30 days after starting and include Medical, Dental, Vision, Life Insurance, Critical and Accident Insurance, PTO, and Hotel Discounts.Job SummaryAs a Front Desk Clerk, you will be responsible for greeting guests, handling transactions, answering phones, and operating front office equipment to maintain high-quality guest relations. Your support will be crucial to our Front Office Supervisor and in managing all front office operations to meet and exceed company standards for guest satisfaction.Specific DutiesMaximize revenue goals through strategic up-selling and down-selling.Coordinate daily arrivals and departures, addressing special requests.Adhere to the hotel's cash handling procedures.Maintain front office organization and communicate daily activities.Seek feedback from guests to ensure satisfaction and resolve issues with management's help.Respond to and direct emergency or security situations to management.Report health, safety, or hazard issues to the supervisor.Ensure compliance with health and safety standards.Manage all front desk operations, including shift reports and cash drops.Attend meetings and training sessions as required.Maintain proper key control and comply with hotel standards.Collaborate with the sales team to optimize revenue.Understand the Property Management System (PMS).Be flexible to work any shift and cover for colleagues if needed.Send daily end-of-shift activities to the Supervisor and General Manager.Embrace the Mission, Values, and Vision of Indus Hotels.Maintain personal cleanliness and adhere to uniform standards.Education/ExperiencePrevious customer service or hotel front desk experience is preferred.Language SkillsExcellent interpersonal, communication, and customer service skills.Proficiency in English for comprehending business communications and interactions.Customer SatisfactionOur guests are our priority, and creating positive experiences through professional interactions is crucial. Treat all guests and associates with respect and courtesy.Work HabitsMaintain high standards in work procedures, grooming, punctuality, and adaptability. Be open to learning new skills and improving existing ones, and seek help when needed.If you are enthusiastic about providing outstanding guest service and working in a supportive team environment, we would love to hear from you! Compensation details: 16-17 Hourly WagePIa0bf896e859e-25660-37288101

Keywords: Hampton Inn and Suites Columbus Downtown, Columbus , Front Desk Clerk, Other , Columbus, Ohio