Bilingual Spanish Customer Service
Company: VirtualVocations
Location: Columbus
Posted on: February 1, 2025
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Job Description:
A company is looking for a Bilingual Healthcare Customer Service
Representative who will support inbound calls from US-based
members/providers regarding health-related inquiries.
Key Responsibilities
Answer inbound calls in both English and Spanish, addressing
healthcare benefit questions and concerns
Actively listen to customers to build rapport and provide essential
information regarding access to care and benefits
Utilize knowledge systems to research customer inquiries while
ensuring compliance with documented processes
Required Qualifications
Must be 18 years or older and possess a high school diploma or
equivalent
Fluency in both English and Spanish is required
Minimum of 1 year of experience in a health plan call center
environment
Experience with Medicare and/or Medicaid is a plus
Must have high computer proficiency and the ability to navigate
multiple applications efficiently
Keywords: VirtualVocations, Columbus , Bilingual Spanish Customer Service, Other , Columbus, Ohio
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