(4) Help Desk Technicians

Location: Columbus
Posted on: November 4, 2024

Job Description:

Role: We are in need of at least 4 Level I Help Desk Technicians for a 3-6 month opportunity located in the Easton area of Columbus OH.

Days/Hours: Monday-Friday (THERE MAYBE SOME WEEKENDS AND PEOPLE MUST BE FLEXIBLE TO WORK WEEKENDS)

2nd Shift Hours: (START AS EARLY AS 1PM or As Late As 3PM-END AS EARLY AS 9PM OR AS LATE AS 11PM)

3rd Shift Hours: (START AS EARLY AS 9PM OR AS LATE AS 11PM-END AS EARLY AS 6AM OR AS LATE AS 8AM)

We are looking for young, energetic people with a couple of years experience. We are NOT looking for people with 10 years background. We want people who have a couple of years of industry experience, have a great personality, reliable and presentable. This is all phone support. If you want a hands on role this is not the position for you. We need people with a Windows troubleshooting background and have experience with external troubleshooting

- Ensures customer satisfaction by following up to ensure problem resolution; approaching problem solving from an overall solution perspective; resolving issues in a timely, respectful, considerate and concerned manner.

- Strong interpersonal/customer relations skills

- Ability to maintain customer focus in the midst of difficult circumstances

- Excellent analytical, problem solving and trouble shooting skills

- Possess an energetic and enthusiastic approach to deliver superior customer service

- Receive incoming client calls

- Provide technical support and assistance to customers using computer hardware, standard desktop applications or client software applications

- Apply technical expertise to troubleshoot technical problems of call levels of complexity and provide resolution to reported issues

- Act as a liaison between clients or customers and other client IT organizations or external IT vendors

- Document all IT trouble tickets as they occur. Escalate to appropriate IT staff, and follow up as needed to ensure immediate resolution of critical issues.

Qualifications:

- Must pass a drug and criminal background check before starting

- Looking for 2-3 year professional experience

- Ability to troubleshoot hardware, software and network related problems

- Strong hardware and network connectivity trouble shooting skills via phone and remote access

- Solid knowledge of Microsoft XP operating system and Windows Server 2003/2008

- 2-3 years working in a performance support/call center environment

- Proficient use of Microsoft applications, most shrink wrapped software, wireless connectivity, proprietary applications

- Proficient troubleshooting skills

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Must have excellent communication and customer service skills.

Thank You,

Troy Hawkins | Smartsource Staffing

Thawkins@smartsource-inc.com

Keywords: , Columbus , (4) Help Desk Technicians, IT / Software / Systems , Columbus, Ohio