Customer Service Representative

Company: Poolcorp
Location: Columbus
Posted on: April 4, 2025

Job Description:

Location: Columbus, OH - 39, 1758 Westbelt Dr., Columbus, Ohio - 43228

Pay: $20/hour and up to $2,500 through our performance bonuses.

Work Hours: Monday-Friday 8am-5pm

You want Benefits? You've got it! Our generous benefits package includes:

* Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs


* 401 (k) with generous company match


* 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)


* 100% employer paid Life Insurance and Long-Term Disability Insurance


* Paid Parental Leave


* Fully Funded Tuition Education Programs


* Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance


* Employee Stock Purchase Plan


* Employee Discounts and much more!



What to Expect?

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process.

On a daily basis our Inside Sales Associate:

* Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.


* Processes, pulls and distributes customer products quickly and efficiently.


* Handles questions and complaints in a timely and professional manner.


* Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered. Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.


* Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.


* Estimates date of delivery to customer, based on knowledge of vendor's production and delivery schedules.


* Assists in receiving, shipping, and general warehouse duties.



What You Will Need:

* High school diploma or GED.


* 1+ years related inside sales experience preferred.


* The ability to move 100 pounds with a dolly.


* Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.


* Strong customer-service attitude.


* Good computer skills including MS Office programs.


* Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.


* Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.


* To be 18 years of age or older to apply.



Looking to work for the best in the industry?

Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 440 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?

We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

So, end your job search here - at POOLCORP - Where Outdoor Living Comes to Life!

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

To apply, email jessica.holmes@poolcorp.com

#MW1

Keywords: Poolcorp, Columbus , Customer Service Representative, Hospitality & Tourism , Columbus, Ohio