General Manager

Company: Columbus Hospitality, Llc
Location: Columbus
Posted on: February 18, 2025

Job Description:

Hyatt Place OSU is seeking a General Manager for their property. The GM operates the property as a profitable enterprise, leading the staff as manager, coach, and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Facility, and Guest Service standards. The GM will lead the team to accomplish financial and operational results, communicating feedback, evaluating performance, and training the team in successful operation of the hotel and the Grandview Yard collective.Essential Functions:

• Leads the property in generation of revenue through sales and marketing efforts at the property level and in coordination with company and external brand resources, participating in sales calls and site visits in a revenue leadership role.
• Maintains strong knowledge of and relationships in the local market, including demand generators, competitor strategies, and community impact opportunities.
• Manages relationships with hotel vendors, negotiating service agreements as appropriate.
• Reviews financial reports and statements to understand property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance.
• Coaches and supports hotel team to effectively manage occupancy and rates, wages, and controllable expenses.
• Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
• Manages costs within the hotel, including supplies, utilities, and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation.
• Hires team members who demonstrate strong functional expertise, creativity, and leadership to meet the business needs of the operation.
• Supports the team's skill proficiency and professional development through appropriate training and feedback. Ensures service, technical skills, and other training occurs throughout the property to support successful daily operations.
• Establishes and maintains open, collaborative relationships with direct reports and team members; fosters team member commitment to providing exceptional service.
• Demonstrates and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results.
• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
• Analyzes any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures that the building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations.
• Inspires and motivates teams to achieve operational excellence; makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results.
• Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these results.
• Ensures property is a safe and secure facility for guests and team members.Physical Requirements:

• These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
• Associate may be subjected to extended periods of sitting and/or standing.
• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl.
• Associate is often required to sit and use his or her hands and fingers, to handle or feel.
• Vision abilities required by this job include close vision.
• Associate must talk and hear.Travel:Local and regional travel may be required resulting in overnight trips. This position requires the successful candidate to have a valid Driver's license. The successful candidate would have to provide proof that s/he has a valid driver's license upon being hired.Qualifications, Education, Experience, Skills, and Abilities:
• At least 5 years of progressive hotel management experience with proven success in leadership.
• Proven success in revenue generation, financial management, and guest service initiatives.
• Excellent communication skills to convey information and ideas clearly, both oral and written, as well as effective listening skills to understand issues and work toward problem resolution.
• Intellectual ability to assimilate complex information, data, etc. from various sources and consider, adjust, or modify to meet the constraints of the particular need.
• Financial acumen required to work with and understand financial information and data, and basic mathematical functions.
• Drive for results demonstrated through successful performance in prior leadership positions.
• Action orientation to work efficiently and effectively toward property revenue and operational objectives. Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Time management skills to meet commitments across multiple departments and roles.
• Customer focus to consistently deliver optimal employee and customer satisfaction for the hotel.
• Valid driver's license for hotel's location.
• Bachelor's degree preferred.
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Keywords: Columbus Hospitality, Llc, Columbus , General Manager, Executive , Columbus, Ohio