Call Center Representative / Customer Service Specialist

Location: Springfield
Posted on: November 11, 2024

Job Description:

A local leading organization is currently seeking experienced Call Center Representatives in Springfield, Ohio for a long-term position with the opportunity for a permanent position. Customer Service Representatives will interact with customers to provide information in response to inquiries about products and services and be able to resolve complaints and escalated issues.

These are immediate opportunities and you must be available to interview and start as soon as possible.

If you meet the qualifications listed below – Apply Now!

Responsibilities for Call Center Representative include but are not limited to the following:

• Handle in-bound and out-bound calls from our customers in insurance, mortgage, banking and property loss. More experienced associates will handle escalated calls.

• Deliver outstanding service to customers and fulfill the customers' needs in a claims center using various means of communication

• Follow standard screens/scripts to perform tasks

• Resolve questions and problems addressed by claimant

• Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer.

• Responds to written and verbal customer requests, inquiries, and complaints in a timely and professional manner

• Researches items received via faxes, reports, tasks/client referrals, correspondence, and refund/return checks

• Makes appropriate telephone calls to resolve issue

Keywords: , Columbus , Call Center Representative / Customer Service Specialist, Administration, Clerical , Springfield, Ohio